Returns & Exchange Policy — era trend settlers (shopets.pk)
At era trend settlers (shopets.pk), your satisfaction is our priority. We want you to love every pair of shoes you purchase from us. If for any reason you are not completely happy with your order, please read our returns and exchange policy below.
Exchange Policy
We offer exchanges within 7 days of delivery. If you receive a product that is:
- The wrong size
- - Defective or damaged
- - Different from what you ordered
Please contact us within 7 days of receiving your order to initiate an exchange. We will arrange a replacement at no extra cost.
How to Request an Exchange
Step 1: Contact us via WhatsApp or email within 7 days of delivery.
Step 2: Share your order number and a photo of the product issue.
Step 3: Our team will confirm the exchange and arrange pickup.
Step 4: We will dispatch your replacement once we receive the returned item.
Please note: Items must be unused, unworn, and in their original packaging to be eligible for exchange.
Return Policy
We accept returns within 7 days of delivery under the following conditions:
- The item is unused and in original condition
- - The original packaging is intact
- - The product is defective or not as described
Once we receive and inspect the returned item, we will process your refund or store credit within 3–5 working days.
Items Not Eligible for Return or Exchange
The following items cannot be returned or exchanged:
- Items that have been worn or used
- - Items without original packaging
- - Sale or discounted items (unless defective)
- - Custom or personalised orders
Size-Related Exchanges
We strongly recommend checking our Shoe Size Guide before placing your order to ensure the perfect fit. If you receive the wrong size due to an error on our part, we will exchange it free of charge. Please refer to our size guide at shopets.pk/pages/size-guide.
Contact Us
For any return or exchange queries, please reach out to us:
WhatsApp / Phone: Available on our website
Email: Available on our contact page
We aim to respond to all queries within 24 hours.
Shop Our Collections
Explore our full range of premium ladies footwear:
Shop Ladies Heels — /collections/heels
Shop Ladies Sandals — /collections/sandals
Shop Peep-Toe Heels — /collections/peep-toe
Shop Pointed-Toe Heels — /collections/pointed-toe
Shop All Shoes — /collections/all-shoes
Your trust means everything to us. Shop confidently at shopets.pk — Pakistan's premier ladies footwear destination.